LEARNING & DEVELOPMENT
Turn Training Into a Growth Engine.
The best companies don’t just train—they transform.
Our Learning & Development services are built for home service leaders who are ready to level up their teams, scale their culture, and create sustainable growth at every level of the business.
You’ve already set the vision. We’ll help your team rise to it.
Customer Experience Mastery for Sales
Want more information?
What We Offer
Introducing the CSTG Career Mapping Platform
Your Path Forward. Their Future Unlocked.
This is more than a management tool. It’s a culture-shaping system that aligns personal ambition with company growth, and it’s the first of its kind in the trades.
At the heart of our Learning and Development launch is a groundbreaking tool we’ve built from the ground up, the CSTG Career Mapping Platform, designed exclusively for the Home Services industry.
This isn’t just software. It’s a complete blueprint for growth, for every role in your organization. From Install and Service Techs to CSRs, Maintenance, Dispatch, and Mid-Level Management, this platform provides crystal-clear direction for employees to advance in their careers with purpose.
What it delivers:
Clear career paths
with role-specific milestones for promotion, compensation, and leadership growth
Built-in performance benchmarks and KPIs
that give owners and managers insight into skills gaps, coaching opportunities, and team potential
Motivation that matters
because when employees can see the path ahead, they’re inspired to improve, stay longer, and seek out the coaching that gets them there
At CSTG, we believe when people know where they’re going, they move faster, go further, and bring others with them. That’s why we’ve built this. And it’s why we’re launching it now. For YOU.
Field
Sales
Empower your team with a proven, client-centric process used at Peterman Brothers to boost conversions, build trust, and drive consistent success.
Service
Join the training that’s transformed results at Peterman Brothers — and elevate your service team to a new standard of excellence.
Maintenance
Unlock the hidden potential of your maintenance team and help them become trusted advisors in every home.
Office
CSR
From mastering phone etiquette to handling objections and making genuine connections, we teach CSRs how to become the voice of the brand and the guide for every customer’s journey.
Dispatch
Empower your dispatch team to become customer experience champions — influencing outcomes, driving revenue, and making every connection count.
Leadership
Manager
This training empowers managers to become culture builders, performance drivers, and trusted guides for their teams.
DFS (Direct Field Support) Coach
The DFS role is more than support — it’s strategic leadership in the field. This training equips coaches to own that role with confidence and deliver results.
Owner/Director
More details about this course coming soon!
4 Options That Fit Your Objectives
Bring the Firepower In-House.
When you’re in a season of change—new leadership, missed goals, or a team stuck in a rut—you need a rapid, in-person reset. Our 3- to 5-day Onsite Intensives are designed to drive immediate impact where it matters most: in the field and on the phones.
-Live instruction, ride-alongs & call coaching
-Gameplan meeting + custom materials
-4–8 weeks of follow-up coaching for long-term traction
Consistent Training. Strategic Focus.
Weekly, bi-weekly, or monthly training that keeps your team sharp – without pilling more on your plate. We deliver department specific training, hold your team accountable, and support your leaders with real-time insights and strategy.
-Quarterly leadership training
-Custom growth plan for each department
-Aligned, consistent training
High-Energy, High-Impact Skill Development.
These live, focused training labs bring the best of classroom energy with real-world application. Whether it’s sales, service, or communication—your team walks away better, more confident, and ready to perform.
Live classes led by CSTG instructors
Interactive, roleplay-based, training
Live and Virtual Options
Solve the #1 Pain Point in the Trades: Retention.
Stop guessing why people leave—and start giving them a reason to stay. So you’ve hired a great tech, now what? Our career mapping service builds a clear, custom growth plan for every role in your company. Our career mapping software NextStep, helps you track it. When people are in control of their career, they stay longer, perform better, and grow with you.
Custom career mapping for maintenance, service, sales, install and office teams
Real-time dashboards for skills & KPIs
Leadership rollout support + custom branded software license
Retention isn’t a culture problem—it’s a clarity problem. We fix that.
Growth Team Sessions
Can't Stop The Growth: GROWTH TEAMS Where high-performing leaders scale faster together.
What Is a Growth Team?
A Growth Team is a small, curated group of ambitious business owners in the same revenue range, meeting regularly to solve real-world challenges, accelerate growth, and stay accountable.
It's not networking. It's not theory.
It's collaboration + accountability + coaching on steroids.
Why Join a Growth Team? Faster Growth:
Learn what’s working right now in other growing companies, then apply it fast. No More Guesswork: Get feedback, ideas, and real solutions from peers who actually get it. World-Class Coaching: Each Growth Team includes direct access to subject matter experts-pros who’ve built and led at a high level in sales, ops, leadership, marketing, and more. Built-In Accountability: Clear goals. Tight follow-through. Real progress. True Community: No egos. Just leaders helping leaders win.
Who Is It For?
– Contractors and service-based businesses
– Companies ready to break through plateaus and grow with purpose
– Owners and leaders in the $3-5M, $5-10M, and $10-15M range
– People who are coachable, collaborative, and committed to growth
What Members Are Saying
“Joining a Growth Team was a game-changer. I walked in thinking I needed more strategy-what I got was a circle of people who challenged me, pushed me, and helped me level up faster than I thought possible. I’m not just growing a company. I’m becoming a better leader.” – Josh T., $6M HVAC Contractor